This year, Quatronic has once again received the prestigious OutSystems EMEA Partner of the Year Award, in the Highest CSAT category
This year, Quatronic has again received the prestigious OutSystems EMEA Partner of the Year Award, this time in the Highest CSAT (Customer Satisfaction Score) category. In this article, we let Richard van Osnabrugge, partner at Quatronic, Henk Nijkerk, regional partner manager at OutSystems, and Robbert Jan van der Sanden, product owner at Cheesepop Food Group, have a say. They share their insights and experiences that led to winning this great award.
Quatronic as digital partner
Richard van Osnabrugge, partner at Quatronic, shares his views on working with OutSystems. “We are highly committed to quality. Our customers appreciate that we not only build what they ask for, but that we also dare to challenge. We are not just a supplier, we are digital partners and sit in the seat next to the customer. The fact that we have now achieved the highest customer satisfaction rating is proof that this approach works. Of course, it's great for our existing customers to be happy, but it's also very valuable for potential customers. Reviews are a reliable tool for forming an opinion, a type of report. '
OutSystems' perspective
Henk Nijkerk, regional partner manager at OutSystems: “We are very happy with a partner like Quatronic. We are most successful when our platform is effectively adopted by companies, and that is made possible by partners such as Quatronic, who know exactly how to make optimal use of our platform. Quatronic invests significantly in their team by properly training their people and has many certified consultants. They are constantly working on the latest technological developments and are making an important contribution to the Outsystems community. '
Transformation at Cheesepop
Robbert Jan van der Sanden, product owner at Cheesepop food group, about the impact of Quatronic. “With the help of Quatronic and OutSystems, we have not only optimized our production process, but also reduced our dependence on manual processes. This has significantly improved our efficiency and scalability. Quatronic really thinks along with us, not only about technology, but also about business processes. They're also not afraid to roll up their sleeves and walk around the factory. That presence on location has been crucial. They know how the pipes run, how the machines are set up and how our employees on the floor use the app. You'll never get that engagement through a Teams meeting. Quatronic does what it takes to make the project a success. '
Future ambitions
“This award is, of course, wonderful,” concludes Richard. “But we remain committed to pushing the boundaries of what is possible with OutSystems. As Rob already wrote in his year-end blog, we want to position our added value even more clearly. Our customers appreciate our technologically advanced solutions, but they are also very happy that our solutions seamlessly match their business processes and strategy. We have summarized that in a powerful Digital Strategy proposition. '
Curious about our approach?
Do you also want to benefit from Quatronic's efficient approach and customized solutions? Please contact Richard van Osnabrugge via mail or give me a call on 06 46 99 32 62 and we'd love to talk to you to find out how we can help improve your business.
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