To keep ahead of the curve, many companies are rebuilding their IT landscape. Rebuilding an IT landscape is not a simple task. Most companies cannot start with a fresh landscape like a start-up would, as they have to deal with their already existing (legacy) systems. It is impossible to rebuild everything at once as businesses have to deal with business continuity, resources and budgets.
Therefore rebuilding your IT landscape must be done step by step, without compromises to the improvement of current processes. We have experienced that the combination of Low Code and Robotic Process Automation (RPA) is the perfect match to accomplish this.
Low Code is a software development approach that enables the delivery of applications faster and with minimal hand-coding. By providing modern user interfaces, and optimized building blocks, developers do not have to repeat easy coding, while still having the possibility to extend the source code for complex logic. Therefore, with the advent of Low Code, rebuilding your IT landscape can be done faster than before, while ensuring high quality.
However, as a new landscape is still not build from one day to the next, RPA can smoothen the digital transformation by temporarily adding business value. RPA does exactly what it says; automate repetitive and rule-based tasks that are usually done by humans. It reduces both time and errors as a robot is faster and works on a predefined set of rules. But more importantly, it gives employees time back to focus on what is really important; e.g. the humans aspects of customer experience.
With the use of RPA the business can first focus on automating processes with direct business value, before focusing on rebuilding the more complex back-end systems. However, our advice is to only use RPA as a temporary solution, as it is not adaptive to changes. Therefore, it is important to have a clear roadmap before you start rebuilding your IT landscape.
Imagine you want to build a client portal, such that your clients can place orders which are directly inserted into the system without any manual tasks. Using a Low Code platform, a client portal can be quickly build. However, if you have a legacy system, without any services to connect with, an employee is still needed to process the orders. RPA can fill this gap. An RPA tool can easily be connected to the Low Code platform to retrieve the information that is filled in. Next, it can be programmed to log into your legacy system like an employee would and perform the exact (repetitive) workflow the employee would normally do. The outcome: a user friendly portal on top of your legacy system and no employees are needed anymore to process the orders.
At Quatronic we work with the Low Code platform OutSystems, the number one Low Code platform for digital transformation. For this case, we combined it with the RPA tool of Microsoft Power Automate, which is part of the Microsoft Power platform. Microsoft Power Automate is very powerful, as it is connected to the other applications of the Microsoft Power platform, where most business are already familiar with. Recently, Microsoft acquired Softomotive (award winning Best Software 2020) to expand their RPA capabilities even more.
If your business has a legacy system and want to start rebuilding its IT landscape, the combination of Low Code and RPA is the perfect match. Low Code will speed up the rebuilding of your landscape with respect to the standard programming languages, while ensuring high quality. RPA is a good supporting tool to rebuild your IT landscape step by step as it is relatively quick to set up and limits dependencies with other teams. Therefore, you can easily add business value parallel to rebuilding your IT landscape. Our advice is to use RPA as a temporary solution since it requires a high level of maintenance, nonetheless in the right stage of the rebuild, it can have a high impact on the desired outcome.
If you are interested in the combination of Low Code and RPA and you want to know more about it, please contact us. We are happy to tell you more about it.
Business Technology Consultant